Online Service Request

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Online Service Request

Service Request Form

Select State*:
NSW    NT    QLD    SA    TAS    VIC    WA

Please fill in as much information as possible in order for Dunnair to attend your service request promplty.

Is it a warranty call?

Yes No

Urgeny level?

High Medium Low

Customer Details

Email*
Client Address
Installation Company
Client Address
Contact Person
Mobile
Client Phone    
Fax       

Site Details

Site Contact Person
Site Phone             
Model of Air Cond     
Serial of Air Cond
Site Address
Description of Fault
Have You Been To Site To Identify Problems?Yes No
Possible Parts Required
Do You Require a Copy of Service Report When Job is Completed?Yes No

Notes

1. Dunnair has the right to charge the client for calls that are the result of faulty workmanship/incorrect installation or misuse by end user.
2.Dunnair reserves the right not to attend where the contractor has not been to the site to identify the equipment fault.
3.Please attach a photo (if requested by Dunnair) of the problem/part to assist our prompt service & response.
4. Please note Dunnair(AUST) P/L does not and will not accept any back charges associated with faulty Dunnair equipment.
5.For any service and or warranty work required on a Dunnair unit, correspondence must be logged to the Dunnair office. All service & warranty will be performed by a Dunnair authorized service agent only.
6. Warranty work will be performed during standard business hours between 7:00am and 5:00pm Monday to Friday only.
7. ALl service work which is to be performed outside these hours must be sent to Dunnair (AUST) P/L office in writing for approval prior to proceeding.
8. By completing the above form you have agreed to these terms and conditions.

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